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Quilt

10 WEEKS / GROUP PROJECT FOR COVID-19

Quilt is a remote funeral service that helps people who lost their loved one to plan and hold a dignified funeral.

When- 2020.08

What- Covid-19 reflective project

Where- LA, ACCD

Who- Benzhe Chen - Product Designer
Viola Huang - Product Designer
Peggy Li - Product Designer
Ruiying Xu - Interaction designer

DESIGN PROMPT

In 2020, COVID-19 has been affecting all individuals in different ways. In this project, we get the chance to develop the new system to adapt the new normal. After researching in different aspects during COVID-19, our team decided to take the challenge and design for a better end of life experience.

How can we show support to someone who is grieving after such a difficult loss? How can we celebrate the life of a loved one with dignity while maintaining social safety?

Lots of People died in Covid-19.

WHAT OUR TEAM GOT OUT FROM THE PROJECT:

After the project, our team made a video which is a gift to ourselves to remember this project and all the emotions we had during this term as we worked together. This project is designed under the shadow of death, taught us to seize each moment we have to live and love fully.

Market and trend research

IN THE WORLD- COVID-19

Global death (Aug 8, 2020)

No more than 10 family members are allowed to physically attend the funeral during COVID-19.

773K

Grieving Alone

1. In 2020 it has been 8 years since Amanda moved away from home at the age of 18.

2. She visits her family once a year, but because of COVID 19, this year’s visit has been cancelled.

WHAT IS HAPPENING TODAY?

3. Her Grandma COCO was diagnosed with a brain tumor in July, and within 3 weeks she passed away.

4. During her last days, Amanda could only talk to her over the phone from miles away.

5. After Grandma Coco passed away, her Family was overwhelmed with their loss

6. Amanda wished she could attend the funeral and support with her family in this time of need even at a distance.

How can she reminisce together with them during this time of social distancing?

Ideation and mockups

USER JOURNEY

APP AND IP

KEY TOUCH POINT

PAINPOINTS

Family, funeral director, online funeral participant have different needs. They should be able to access what they want quickly.

Find suitable funeral director according to faith, personal interest.

Lack of organization and guideline on online ceremony

Planning for funeral is harder due to the restriction of Covid-19

Funeral is personal

Different camera view gives sense of physical participation

People wants to feel others even in distance

Distant participant feel less involved in the whole process.

The viewing process gives the participant a last chance to say goodbye to the decreased to have conversation with people.

Lack of in-person support for close family member.

When people give individual speech, participant can be able to focus on the speaker.

Lack of physical solemnity for distant participant when using a digital device.

People wants to look back the funeral and the time with their passed love.

WHAT WE OFFER

Planning platform

Online livestream Platform

On-site device setup

Anchor 1

I'M AN ORIGINAL CATCHPHRASE

A remote funeral service that helps people plan and hold a dignified funeral for loved ones they’ve lost during social distancing.

THE BRAND QUILT

For the name, quilt is connecting paddings to form a warm bed covering or garment. We want to use quilt as a metaphor to voice the key value of our brand - Connect love together beyond distance.